I am now already in a +10 day discussion with Airbnb on an i...
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I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
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I want to leave a public response to a review I received today. I went to the Reviews link under the Host tab, found the review and clicked on "Leave a Public Response". I typed my response in the text box and hit submit. I do not see my response anywhere. Does anyone know if public responses are immediately posted or do they go through some sort of review period and are posted at a later time? I do not want to re-type my response, click submit and have it show up twice if it is just a delayed posting type of thing.
Answered! Go to Top Answer
Thank you for your feedback and advice! It definitely makes me feel better. I have waited a day to to see if AirBNB would help me to resolve a related issue before writing a reponse but so far no help on their end which has been surprising. I did not want an unaccurate review to sit on our listing's page without a rebutal for much longer for potential guests to read. I was not quite sure how it would be preceived. I was using a regular computer so I think I will try posting again. Thanks!
That's odd as I believe all my responses have appeared instantly. You might send a help query to investigate...
Charlotte
Thanks for your response. I tried posting my response again and it worked. It showed up immediately!
maybe try again on a regular computer? I found that my tablet behaves differently than my computer when I want to post something. Your listing looks great, at a great price also! Some people are just difficult and she and her business partner sure sound like it, and they expect the comfort of a luxury hotel at rock bottom pricing.
Her review speaks for itself, her consclusion/demand of what you owe her in refunds is out of line, as you have clearly stated that the sleep station is a futon. I understand you want to say something, but let it sit overnight.... people who read her review will mark HER as difficult, not you! If you say something , make it "short and sweet", don't be defensive, hard as it might be... Good luck!
Thank you for your feedback and advice! It definitely makes me feel better. I have waited a day to to see if AirBNB would help me to resolve a related issue before writing a reponse but so far no help on their end which has been surprising. I did not want an unaccurate review to sit on our listing's page without a rebutal for much longer for potential guests to read. I was not quite sure how it would be preceived. I was using a regular computer so I think I will try posting again. Thanks!
you cannot edit or delete reviews, they are permanent.
YOUR REVIEW WILL NOT BE MADE PUBLIC UNTIL EITHER THE OTHER PERSON LEAVES A REVIEW, OR 14 DAYS HAVE PASSED. WHICHEVER COMES FIRST. THOSE ARE THE RULES.
This question was specifically about posting a public response to a review, not the actual review itself. I understand the time lapse in the intial review process. Thank you tough for your response.