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  • Re: How to attach a file to a message on Airbnb?
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How to attach a file to a message on Airbnb?

Boony0
Boony0
‎01-18-2016 07:14 PM

While we have detailed information of how to come to our home from the airports, a map is worth a thousand verbal instructions. We have tried to attach a map to messages for our guests, but they cannot receive it. Our only solution so far, which is a bit cumbersome, is to ask them for a private email address & send the map outside of the Airbnb system. 

 

Any better suggestions?

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Re: How to attach a file to a message on Airbnb?

Susan745
Susan745 in
Central Coast, Australia
Level 2
‎16-11-2017 09:54 PM
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Use the Airbnb APP it has an availability to add attachments!

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Re: How to attach a file to a message on Airbnb?

Susan745
Susan745 in
Central Coast, Australia
Level 2
‎16-11-2017 08:07 PM
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Totally agree.  I have had to copy the Airbnb email address for the guest, paste into my business email address, send the self-access information with photos of the keysafe via this method, then go to the Airbnb guest message and tell them I have sent the self-access information via my business email and I just give them basic codes and information because I can't attach the photos of the key safe!

Very frustrating and a lot more work for the host!  It needs addressing.

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Re: How to attach a file to a message on Airbnb?

Susan745
Susan745 in
Central Coast, Australia
Level 2
‎16-11-2017 09:56 PM
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Use the Airbnb App it has an availability to add attachments.

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Re: How to attach a file to a message on Airbnb?

Susan745
Susan745 in
Central Coast, Australia
Level 2
‎16-11-2017 08:02 PM
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Hi Boony

I also have issues with not being able to add an attachment.  I have got round the map idea though by supplying the web link to Google maps for the address.  This way guests can just hit that and the map of the area comes up.

My property is self-access with a keysafe box.  I like to show a photo of the closed box, one of the flap slid down with the combination in the middle and then a photo of the keys inside.  This has stopped me having heaps of phone calls from guests who think by keying in the combination the door is going to open automatically.  Even though I write it in the access email, highlight it, enlarged text, guests don't read the instructions!   A picture says a 1,000 words, like you said.  I find it very frustrating not being able to add an attachment after the reservation is confirmed and paid for, I totally understand why this can't happen before hand but the software needs an improvement for this to happen.

I am going to write a submission for this to happen.

 

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Re: How to attach a file to a message on Airbnb?

Susan745
Susan745 in
Central Coast, Australia
Level 2
‎16-11-2017 09:52 PM
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I have just received an immediate answer back from an Airbnb representative about my query regarding attachments.  Use the Airbnb App and you can add attachments.  I've checked it out and it works.

Whilst I'm not a lover of the APP I will use it to achieve this outcome until they have tweaked the software.

Hope it helps.

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Re: How to attach a file to a message on Airbnb?

Nadir9
Nadir9 in
Dakar, SN
Level 3
‎16-05-2018 12:42 PM
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Hi, just a quick update on my part as some time has passed since the topic was created: on the Android App, you cannot attach anything else than pictures. You still can't attach anything to a message from the website. I find this very unpractical and a basic function AirBnB should definitely add...

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Re: How to attach a file to a message on Airbnb?

Fiona256
Fiona256 in
Lower Breakish, United Kingdom
Level 4
‎01-06-2018 07:58 AM
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Yes, it is a basic flaw in the system to be unable to attach PDFs of directions, key safe location and code, etc. I have a cagey guest who will not give me his email address so I am unable to send him the maps and key safe photo-directions we have put together. Not sure how we will resolve this.

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Re: How to attach a file to a message on Airbnb?

Richard902
Richard902 in
Dublin, Ireland
Level 2
‎14-08-2018 12:18 AM
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I would agree with the other comments, it is extremely  fustrasting not to be able to add a pdf file to the messages in airbnb. 

For me, I do have to ask for whatsapp or emails to be able to send detailed information about self checkin and directions 

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Re: How to attach a file to a message on Airbnb?

Letti0
Letti0 in
Atascosa, TX
Level 10
‎14-08-2018 12:07 PM
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@Richard902   Once a guest is booked I use the AirBnB guest email located under the guest profile picture on the reservation to send a PDF of my rental agreement. Then the guest sends it back to me via the AirBnB host email.

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Re: How to attach a file to a message on Airbnb?

Michelle1661
Michelle1661 in
New York, United States
Level 2
‎20-06-2019 08:13 AM
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how do i find the guest's email address? i tried to drag and drop the PDF document into the message but it looks weird.

 

thanks.

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Re: How to attach a file to a message on Airbnb?

Sarah977
Sarah977 in
Sayulita, Mexico
Level 10
‎20-06-2019 11:00 AM
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@Michelle1661  On the message stream page with the guest, look on the left hand side of the screen, scroll down. You will see "Email" and it has a coded email address Airbnb assigns to the guest. Click on this and your own email account will come up, that coded email address will already be filled in, in the address field, and then you can send the guest an email with attachments, or info in the body of the message. The guest will see this in their regular email account Inbox (or could end up in their Spam box, so make sure to tell them to check there if they don't see it in Inbox, to check their Spam box). 

You can also just right click Copy on that coded email address and paste it into the address bar in your normal email account.

I have had problems with guests getting the email, but with the attachments missing. In that case, I ask for their personal email address and send it to them that way.

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Re: How to attach a file to a message on Airbnb?

Frances52
Frances52 in
London, GB
Level 2
‎04-09-2019 10:33 PM
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When you look at reservation details, instead of choosing 'Message' which is near the top of the screen, scroll down to bottom of screen till you get to 'email guest' (after Private Notes).

 

When you click email guest, it will automatically open up the email app you normally use (it'll be the one you registered with airbnb). But guest will receive as anonymised email from you that looks like bjsbdhjsdjhbvjh@host.airbnb.com. This allows you to send emails with attachments like you normally would on your usual email app.

 

I used to copy the anonymised guest email (usually looks like vscvcvjcvjwhvcjwhb@guest.airbnb.com) and paste it when sending from my own email account until I discovered this. 

 

Hope this helps 🙂

 

 

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Re: How to attach a file to a message on Airbnb?

TomAndDeb0
TomAndDeb0
Level 2
‎18-10-2020 06:45 AM
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Unfortunately the email address doesn't always show up for all our guests, then I have to jump through hoops to get them information.    I have been able to do what you suggested at times,  but not every time. It's an issue that needs to be rectified to make it easier for hosts to communicate properly with their guests.  

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Re: How to attach a file to a message on Airbnb?

TomAndDeb0
TomAndDeb0
Level 2
‎18-10-2020 06:37 AM
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I completely agree with others, restricting access to attach documents to a CONFIRMED guest is completely asinine.  This is not protecting the customer as the customer and the host just have to find other ways around this so they can communicate.   Yet another reason why as hosts and travelers we prefer VRBO over Airbnb!!  VRBO's process to send documents is so easy and HOST friendly.    Ugh ... Airbnb!!  

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