While we have detailed information of how to come to our home from the airports, a map is worth a thousand verbal instructions. We have tried to attach a map to messages for our guests, but they cannot receive it. Our only solution so far, which is a bit cumbersome, is to ask them for a private email address & send the map outside of the Airbnb system.
Any better suggestions?
The problem that I am having is that some guest do not even check the email that they used to sign up for. Either they just don't check them or they signed up with an email address that they don't use anymore or it is a less frequently used email. They are missing my attechements.
I don't understand. The host asked my email and it went through the messaging system without redaction or anything. Then the host was able to send a map and all other relevant documents to me through my email address.
Until this week a guest could send me their email address via an airbnb message. Now they can't. You have to ask them to type something near to the address like: myname at domain dot com.
Its insane, requires the guest to think techy etc.
When I asked airbnb help they responded with this....
"Airbnb's platform includes a messaging tool for the guest and host to communicate. Users can exchange file attachment through the tool using the mobile app like how email works."
Can anyone translate that into english.??
Ok - I found a simple solution - I uploaded the picture on the web and sent a link to my customer. Of course, this will only work after they have made a booking so airbnb does not delete your link.
Great idea Miha. I also found by using my ipad I can add attachments e.g. send photos e.g. pincode box and how it opens and I save all my information to send to guests as separate 'Saved Messages'. This works very well.
This means that you can send files, pictures, etc. to your guests using Airbnb Phone App.
When you open your airbnb phone app and go to Inbox. You can open your conversation with your guest and on the bottom of the page, you will see icons which allows you to add pictures, files & check-in instruction 🙂
I hope my answer has helped you 🙂
Airbnb, this is soooo frustrating. If you want control and security, I can understand, but you need to provide the hosts tools to do their work. And we need to be able to attached direction, check in info, recommendations on a message after the guests booked.
Please work on a sollution!
Emailed Airbnb regarding this and got an immediate response. Use the Airbnb App it has the ability to add attachments, they are working on the software for laptops etc. Hope this helps!
For me a map is only part of the issue.
I do not want to publish exactly how to access the property on the web site. I want to just send such details to the guest.
I want them to be able to print an information pack to have with them as they drive to the property.
I agree. It is strange. Why can't I send the guest a Pet Addendum or Rental Agreement PRIOR to accepting their rental? I want to know what type of pet, weight, rabies shots, etc... same on Rental Agreement. If they don't sign, then they can't book.
There should be some way to do this????????????
I agree. I need to attach pictures or documents AFTER the guest is officially booked but Airbnb doesn't allow this. Very dumb on their part.
I think it's crazy that the Airbnb messaging system between host and guest does not have a button for "Attachment". Why can't we attach a document or picture to our message to help explain an issue?
Currently, I have to cut and paste the guest's email address into my email provider's addressee box as that's the only way to add an attachment.