How to change cancellation policy?

Andrew51
Level 3
Singapore

How to change cancellation policy?

I had changed it before using : Manage listing and calendar - then scroll down all the way till you find "Terms" using the menu function in the top left hand corner.

 

But now I can't seem to see the "terms".  I thought it might be because of the new smart pricing feature but I switched it off & still nothing?  

4 Replies 4
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Andrew51,

 

The way you explain it should be correct.  If you click on the link below, you will find a Help Guide on changing your cancellation policy.

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host

Dede0
Level 10
Austin, TX

AirBnB moved the cancellation policy setting from Terms (which has disappeared) into Checkin. Took me awhile to find it, too.

Ok @Dede0,

 

Many of us do not have this new "Check-in" section.  That is probably where it is for @Andrew51.

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host

@Dave-and-Deb0 Another fun inconsistency from AirBnB. Always fun trying to get/give accurate information!