OK, so a year later, the same issue persists?
A LOT of people are having this problem as the service gets older and people's circumstances change. I'm now fully hosting my property, but I can't become super-host or get reviews. It's totally broken.
I fully support the need to allow a change in the Listing Admin person - without requiring a de-Listing followed by a new listing. - with the result of all the Review History being lost !
Many Guests report this concern on this blog -,Airbnb need to allow this change in their current system because it is clear many Hosts are adversely affection by this problem.
Dear Airbnb PLEASE do something about this issue now !!
I'm having the exact same problem. Last year I posted the listing I manage on behalf of my mum who did not have an account nor did she know how to use airbnb. I made her a co-host and taught her everything I know. I would like her to be a host now (not just a primary host but the listing admin) since she is actually the owner of the property, takes the payment and pays taxes. Can I switch hosts of the listing so that we do not lose all reviews and rating?
Changing the Listing Admin can NOT be done. This is something I am ferociously tackling, as I co-own 8 units with my brother who had created all the listings and is now the sole Superhost, having amasses more than 500 reviews, most of which compliment my stellar service. I have been operating for over a year and have zero reviews and the only way to "change" a Listing Admin, per AirBnB, is to REMOVE the current listing and re-create it, effectively eliminating all existing property reviews (NOT smart business for property owner OR AirBnB). This is in my opinion a huge oveersight on AirBnB's part. I understand they are looking out for their own interest as a reputable global service and of course the interest of the guest, but depriving PRIMARY HOSTs from reviews just because they are not "Listing Admin" does not make sense in my humble opinion. I am constantly trying to advocate for this change - whether it be to easily transfer power from one Listing Admin to a new one, or promoting the PRIMARY HOST as the person who receives a review after a guest's stay, allowing for more Superhosts and more trustworthy AirBnB experiences. Please do not let this issue slip through the cracks. AirBnB is a growing platform and needs feedback from US - the people supplying the product for this platform to thrive on.
This is why it is so important to understand how Airbnb works before a host dives into listing with them.
When you set up a listing it is always linked to the individual rather than the property. Airbnb states this clearly in their information for hosts. This is the reason why you can't change the listing admin.
If you had wanted the reviews in your name, you could easily have set up the profile in your name, or set it up so that you had four properties each under your profiles. You have now waited a year to do something, so the list of reviews your brother has grows longer and longer.
Unless you and your brother are going separate ways in your business, or you are looking to grow your listing portfolio, it shouldn't matter which brother the listings are set up under.
Helen, we all know that changing the listing admin can not be done. That is why we are here to bring that issue up, not being able to change listing admin makes no sense. Some of us have no problem leaving the reviews but to deactivate the listing in order to change admin is ridiculous. Everyone’s got their own circumstances. Why are you here to tell us what we already know ? I’m sure the people here are looking for a solution, not to be reminded of that we cannot change admin. Thanks for being so helpful.
Hi Chris - any word from Airbnb, or any way to change listing admin, host and keep what we've all worked hard for? This issue is ludicrous! We are owners, and cannot get the person who set our house up off our account! She decided she didn't want to do it anymore, and dropped it on our laps. ow, as owners, we can't get the assistance needed to get our house changed over to us, yet we have done the majority of the work all this time. Please help!
I am also having the same problem , but over here I am the listing admin and the primary host is the owner himself , I setup the listing for him , he is not being able to manage the property, subsequently getting bad reviews which is showing on my account , and I am about to lose my supervisor status because of someone else's property whom I just helped create .
Same problem here. Airbnb, please address the issue of passing over Reviews gathered by a Co-Host or Primary Host, if the Listing Admin decides to.
This needs to be fixed.
Well, I guess I feel a bit better to know I'm not alone, but it's disapppointing there's no way to transfer an admin listing. And it raises red flags -- does it seem sound to allow someone to set themselves up as an admin on a home without having to provide any proof of ownership or a rental agreement? In my case, a friend of a friend who AirBnbs at his rented apartment offered to "help" me get set up to host at the home I own. I was new to hosting, so I said OK. Only after the first couple guests, I realized that this person made himself both the admin and the primary host on my home. We earned 5-star reviews since the house is super-cute, but I didn't get any rating, since I was just a co-host.
When I discovered this, I immediately asked this person to change things around and he declined unless I agreed to keep letting him "manage" my listing for. For this and a few other reasons, I wanted to terminate working with them, but I was pretty much held hostage since he owned my listing -- and AirBnb offers no recourse. I had to change the locks and pay him off to go away. He made me the primary and gave me 100% of the revenue, but he is still attached to my listing. Since we couldn't find a way to transfer the admin status, I had to create a new listing, with a new professional property manager. Now I have admin hosting control of my home, and 0 ratings.
And I'm still trying to figure out how to handle the existing bookings on the old account. Do I tell them to cancel and rebook on the new listing? Or should I cancel for them and tell them to rebook?
Can someone from AirBnb let us know what is being done to resolve this issue of admin right transfer? Delaying a solution will only create more problems...