How to deal with noisy children?

[Afua8]

Hello everyone!  I need some tips on how to address guests travelling with noisy children, I have tenants  living in my basement  and airbnb upstairs but  there's mostly complain  about children running, jumping and stumping around during some booking, how can I address this issue  but yet providing pleasent stay and experience  for both guests and tenant. 

[Sarah977]

@Afua8 Unfortunately, there is no real way to make this work. You can't expect long-term tenants downstairs to put up with this and you can't expect parents to keep their kids from being kids. Children are boisterous and noisy and run around and wake up early- that is the nature of being a child, no matter how well behaved they are. There are some children who are really quiet, but it's rare.

The only way you can deal with this so both your tenants and your guests will have a good experience is to put a "no children" restriction on your listing.

[Helen427]

Hiya @Afua8 
I live in a complex where my neighbours children were getting up and skipping at 5.30am and disrupted a  guest of mines stay, I had a quiet word to the family and asked tongue in cheek "Who's been getting up SOOOO early to get exercise and  get ready for school?"

It stopped at that unGodly hour pretty quickly.

Maybe mention how sound travels, that the property has sound proof issues,  and that quiet hours are between whatever hour they are so all people living in the complex are aware.

Do you provide some board games or books, balls, bikes etc for the children?

Include a list and map in your listing and Guidebook where there's great parks to run around and play ball to let off steam and wear them out!

[Sarah977]

@Helen427  That's a little different, as it was your neighbor with the noisy kids, not a paying guest. And you were just asking to have it toned down early in the morning. I don't think it works to host families with children and expect the parents to keep them from running around or jumping or all the other things children naturally do, and to keep them quiet all day long. Which it seems one might be expected to do with long-term tenants downstairs who are being disturbed.

As someone who raised 3 girls, who weren't especially boisterous, had I booked a listing which accepted children, I would have felt irritated if a host had asked me to stop the kids from running and jumping and being kids and it would have made my stay really stressful.

[Afua8]

I have books provided

[Afua8]

Hello Hellen 427! I have provided  books, guidebook with all this information but no progress.