Hi,
I am looking for some advice regarding an issue with my listing, in that every night the price of the propery changes to random amounts. Smart pricing is switched off and the prices are always more than the preferred 'green' AirBNB recommended price. This has been happening on a daily basis since September!! It is very frustrating to change the price for all future dates each and every day. It is also confusing for guests who have sent an enquiry and when they go to book the price has increased and sometimes quite considerably.
I have raised the issue three times with the help centre and on each occassion it has been closed without the problem being resolved. On two occassions I have been told the issue was escalated to the technical team. The help desk operators then close the conversation log meaning I cannot chase it up without creating a new report.
Last week I created my third log of the issue and went through the same process - 'smart pricing was switched on' with my reply and a screen shot showing its off, the current prefered price and then the next morning a screen shot showing the autmatic price increase (all in red). This chat then goes back and forth for a week with me sending lots of screen shots to illustrate. Today, the issue was closed again with a comment stating the price is showing at the correct amount (ie base price) - only because of A) chance and B) most nights are booked in Nov and Dec which were the months on the screen shots. I know tomorrow that prices are going to need amended from January onwards (and probably Nov and Dec as well).
Basically, for the past two and a half months I have raised the issue three times and I have spoken to 3 operators, all of whom have asked the same questions and checked the same things which have not resolved the issue but they went ahead and closed the log anyway.
Does any one have any suggestions of where I can go from here? Is there an escalation process?
Many thanks,
Nicola