How to find somebody within Airbnb who will actually help me

[Mary1180]

Hi people,

just out of curiousity I had a booking which was cancelled by Airbnb on behalf of the guest midway the reservation as the guest did not turn up. 

Now I am waiting for my payment (I have a message from Airbnb in which it says that I will receive the full amount due to cancellation of the guest) but that was 10 days ago. 

If I now contact Airbnb they say it is passed through to the relevant department and that this department will contact me on short notice but this is now 5 day and 4 more efforts to reach out to Airbnb ago.

what to do what to do? I am simply looking for a status update

[Letti0]

@Mary1180  I would bet it was cancelled with exctinuating circumstances and that's why you did not get paid. Call AirBnB and have the case escalated.

Netherlands +31 20 52 22 333

[Quincy]

Hi @Mary1180,

Welcome to the Community Center. 

I was wondering if you've been in touch with Airbnb as recommended by Letti? There are multiple ways to contact Airbnb as explained in this guide https://community.withairbnb.com/t5/forums/v3_1/forumtopicpage/board-id/Community-Help-EN/page/1/thr...

Please keep us updated.

Quincy