I'm a new host and seem to be having a streak of bad guests. I need to write a review for my last guest, yet I'm not sure how to address the issues. Some might just be my problem or misconceptions. Warning this is a long read. But hang in there.
I do not instant book so the guest and I had contact several times before she and her group arrived. She never mentioned that she would have four bikes with her and would have so many extra guest arriving. Bringing bikes was not the issue. What bothered me is that without asking she put them in my livingroom. When I noticed their absense from the cars and ask about them she flipantly stated they were inside. I politely offered to store them in the garage or they could be placed on the covered back porch. She basically closed the door in my face. Since I had not thought to have " don't put bikes in the livingroom with my antiques and family heirlooms" in house rules, I wasn't sure what to do. After a couple days I saw her again and once more ask and explianed why, and got brushed off. The next problem was that although I had ask her if she or her guest needed anything special before, and during her stay, she went through my closets,and storage to get the queen air mattress and set it up . It now has a leak covered by a big red X of duct tape. I did try to claim damages for it but she has refussed and said it had hole in it already. I know this is not correct because I set it up and put it up for the last guest that needed it. It was still inflated two days after guest left. Not sure how to address this with Airbnb. She also had one unpaid guest stay the last night. I was working outside when all the guest were leaving. Needles to say they left with or broke coffee cups , glasses, new storage containers still in case, left water marks on wood furniture ( I have coasters everywhere) spilled coffee or tea on the bedding and carpet and must have fried everything because it took me 4.5 hours to clean my kitchen of the grease film, re-wash dishes, coffee maker, pots , pans, windows???? ....well everything. To top it off now she is wanting two days money back because she says I broke Airbnb policy when I entered the house with an electrian to check why some of the outlets/recpticals were causing the breaker to be extremly hot. I had notified her through the Airbnb site early in the morning that he was to come that afternoon. She did not respond. Since I was worried about electical fire I did let him in and was with him. He went into the office/den and checked outlets on connecting wall in livingroom. That's when the air mattress and private closet situation was seen. I really need insite on how to handle my current issue and prevent any like from occurring in the furture. Thank you
