I had 'stupid' tenant as well. I had a tenant that did not READ the written direction to obtain the house key. I told them, on the phone, no one else has had this problem. I was dumbfounded. THEN, once again did not follow directions (but blamed this one on another family member who may not have read the directions) got the key stuck in the wrong door. We have an issue with one door and its fittings. We tell them they "won't have a key to that outter door, and that is NOT locked". SOMEONE stuck it in it anyway-I am guessing the adult who blamed it on the teen. The tenant felt bad, perhaps rereading the direction, & that I had to leave my family at a resst to go buy a new key, and come to meet them with a replacement. Tenant did take it upon themselves to get the key out, but taking it to a store to get graphite in it. Also, got a text (brand NEW TV-one month old) does you TV work?? yes, just wait a moment for it turn on. sheessh!
I did let them know I was out to dinner. My cell phone was on 3% charge, and I was driving, I tried to stay in contact.
I was pleasant, and he was pleasant at the meet up for the new key. I really don't want to mention it on a review. I just want to give a review of good communication, arrived and left when they said they would, and leave a 4 star for clean up. I don't charge a cleaning fee. I will might tell my tenant to slow down. I think it is a male thing, all the women followed the written directions. In my experience, men don't like being given more than 2 steps.
What you could do it mention it to airbnb?
My error, to find out after they checked out is I left a replacement package of TP at home, there was one roll in the rental, and they used it all in two days?! --so maybe we are even??