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How to search and filter reviews on my place

Drover0
Drover0 in
Whitehall, MI
Level 1
‎28-10-2020 06:25 PM
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Howdy,

 

I have ten rooms that all have their individual listing. I want to go through all of the review that guests have left and find areas where I can improve. Ideally look at all of my 1 star, then 2 star, then 3star and so on. 

 

I CAN'T find a good way of doing this.

 

Can anyone give me a step by step, what buttons to click on, to find the way of doing this.

 

What I've found so far is frustrating.

I log on to hosting

click Performance

click quality --> overall quality

scroll down to reviews and it shows me 5 review.

Theres a text link that says, Show 447 Reviews

I click on it and a sidebar comes up showing me the same 5 review and a next option to see the next 5 review. When I click on any of the reviews to read it, it shows the review, but no way of going back to the list with out clicking through again.

 

I hope there is a page that shows all of the review and an option to filter them.

If there is please point me to it.

 

Tags (4)
  • Tags:
  • filter
  • review
  • reviews
  • search
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6 Replies

Re: How to search and filter reviews on my place

Sarah977
Sarah977 in
Sayulita, Mexico
Level 10
‎28-10-2020 08:48 PM
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All of your reviews appear on your profile. When you click on "show more reviews" at the bottom, the ones you already looked at are still visible if you just scroll back up. No need to click back and forth. But I don't think there's any way to filter them. @Drover0 

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Re: How to search and filter reviews on my place

Cindy513
Cindy513 in
Milford Haven, United Kingdom
Level 2
‎04-11-2020 04:32 AM
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Sorry, this may not be related but i have been trawling the site for a while to get an answer....my guest has 3 hours left to give a review, she has messaged me to say her computer sayserror code 404. Help would be appreciated

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Re: How to search and filter reviews on my place

Emiel1
Emiel1 in
Leeuwarden, The Netherlands
Level 10
‎04-11-2020 04:42 AM
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@Cindy513 @Drover0 

 

Your guest can try it from review page (  @Drover0 : where all reviews are listed):

 

www.airbnb.com/users/reviews

 

 

 

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Re: How to search and filter reviews on my place

Mike-And-Jane0
Mike-And-Jane0 in
England, United Kingdom
Level 10
‎04-11-2020 06:24 AM
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@Cindy513 Tell here to clear her cache or switch computer on and off again and it might start working

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Re: How to search and filter reviews on my place

Mike-And-Jane0
Mike-And-Jane0 in
England, United Kingdom
Level 10
‎04-11-2020 06:23 AM
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@Drover0 I would just look at the text and note down the issues.

the importance of how many stars is well.... not important 

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Re: How to search and filter reviews on my place

Cindy513
Cindy513 in
Milford Haven, United Kingdom
Level 2
‎04-11-2020 08:52 AM
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The issue was that she wanted to wright a lovely review but her computer would not accept...not bothered about stars just  is a shame. n the mean time I have managed to talk online with Airbnb it is too late now. Thanks anyway

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