I DON'T WANT A GUEST TO REBOOK WITH ME - CAN I HIDE MY LISTING?

[Narelle3]

Hi all

I recently had a guest who, although she was tidy and a nice person, was extremely draining and very "in your face".  She was needy - wanting to chat as soon as I got up in the morning (me getting ready for work) and almost at the front door when I came home from work at night.  My place wasn't my own.  

Although we left nice reviews for each other, I don't want her back - and she's a regular visitor to my city.

Is there any way I can block her from seeing my listing?  I have Instant Book and don't want a black mark by cancelling any future reservation she might make - and I strongly feel she will book with me again.

Any help would be appreciated.

My first unhappy Airbnb experience 😞

[Linda108]

@Narelle3  If you do not want a guest to book your place, making nice in the review does not support your experience.  While you may not think the guest deserves a thumbs down review as other hosts might not have the same problem as you do, you can send a private message either through the messaging system or as part of the reviewing system in which you professionally and politely provide feedback that you did not feel that her guest style did not mesh with your host style and hope that she is able to find a more compatible listing.

If she Instant Books with you after you provide that feedback, then you will have to cancel her reservation as "not comfortable with this guest".  While on the surface a guest being annoying does not seem to be that big a deal, home sharing does require a certain amount of compatibility.  Good luck!

[Narelle3]

Thanks Linda.  I appreciate your response 🙂

[Mike310]

Just had same problem/issue. Insta-book does seem to offer more bookings so I too would like to keep this as an option. .  However, this guest was a major problem. created  a conflict with neighbors by speeding down the street several times. 

 The suggestion of a private message seemed like a great idea.

[David126]

You missed your opportunity

Take you listing of Instant Book and if she tries to book decline.

[Narelle3]

Thanks David, I know that's the easiest way, but I don't want to remove the Instant Book option.  I have received most of my bookings through it - and Instant Booking and SuperHost are the two parameters I use when searching for homes to book

[Gary-And-Rose0]

Ditto on removing instant book. Gives you more power in who is a guest in your place. I don't think you'll lose much in guests. 

Directly email the guest and explain that you gave a good review but I think in the future you find another place to stay. No harm done. Honesty is the best policy when giving reviews. 

[Narelle3]

Thanks, that's a great idea.   I will send her a polite email.

[Di17]

Hi Sorry to piggyback on your topic but for some reason Airbnb won't allow me to post my issue and our issues are similar?

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Just curious if i'm over reacting or if my guests are extremely needy.  I've only been hosting for 3 months, every guest who i've hosted had very minimal contact needs from me.  I usually just check in a day after check-in to see how things are and have only been asked a few questions.  I have guests now who are staying for 3 weeks, since before check-in I've had a list of requests including, certain household items which I was happy to accommodate.  

Since their stay, I have been in contact with them almost daily and multiple times in a day.  They have asked me about the remote for the tv, asked for extra fans, asked for an extra bath mat, asked for more supplies like dishsoap, cleaning wipes despite being fully stocked up and they are only 6 days in!

Their main complaint is how hot it is despite AC being run all day/night.  I bought two fans and delivered it to the house, my thermostat alerts me if the inside temperature is higher than 26 degrees and I got a notification it was 27-27.5 degrees and AC is on!  I've asked the guests to please check all vents for air intake and outflow are not blocked and I am going to the house today to check everything and replenish the supplies.  Today it is 16 degrees out and I asked they open all the windows to let the hot air out and they refuse...? It's all very odd.

My house has never had issues with every being over 25 degrees and we usually keep our AC temp at 23 degrees and have been just fine.  I'm concerned about their neediness because I'm going away next week on vacation and I won't be available to them in person if further house visits is needed.  Has anyone experienced this before?  I feel like they are excessively using supplies, mismanaging the AC, and need constant attention over messaging. Doubtful I will get a 5 star rating for this visit.

[David126]

Possibly they are setting you up for a free stay, make sure you record everything through the system

Is there somebody who will keep an eye on things whilst you are away?

Do they have a record from other hosts?