I am a host, where can I see the complete review left by a guest showing ratings per category?

in
Dubai, United Arab Emirates
Level 2
431 Views

I am trying to find where I can see the breakdown a guest has left regarding various categories, cleanliness, communication etc. I can't seem to find it under the hosts reveiw section, please help.

3 Replies

Re: I am a host, where can I see the complete review left by a guest showing ratings per category?

in
London, United Kingdom
Level 10

@Hospitality-Expert0

 

You can't see that breakdown. All you can do is keep an eye on your ratings (and the individual components) as each review comes in. It will give you some indication as it will say your last x number of ratings have been x star, etc..

Re: I am a host, where can I see the complete review left by a guest showing ratings per category?

in
Dubai, United Arab Emirates
Level 2

Thank you for your reply. Why is it that I sometimes receive e-mails from automated@airbnb.com with this info, even some of my co-hosts get this, but when I try to view the details on my main hosting web interface I can't find it.  It would be helpful to know in which areas we have scored less than 5, as all we see is the overall rating 5. Have you never received these detailed reviews?

Re: I am a host, where can I see the complete review left by a guest showing ratings per category?

in
Dubai, United Arab Emirates
Level 2

See the e-mail we receive, do you not get these?

 

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