I am a superhost and AIRBNB canceled on my guest on the same day not me

[Norberto37]

Did someone has similar issues?  Supposedly airbnb cancelled my host on the day of their arrival and it shows that >host cancelled< Guest received full refund and all days are blocked. this cost me a lot and all my hard work for 3 years are lost to be and stay superhost. I raised and issue with airbnb 2 times straight away, but without answer both of the time the closed to conversation. 

I have zero idea what is happening and how can it be cancelled if it was not me? 

guest is not picking up either...

any help is appreciated. 

[Branka-and-Silvia0]

@Norberto37  try twetterAirbnb help, they used to be the best

[Anonymous]

@Norberto37  For this specific situation, nobody here will have the info about what really happened - you will have to contact Airbnb. Of course it is ludicrous that a booking will be treated as a host cancellation without any action on your part, but none of us can know how that happened. Maybe it's a computer glitch, but aside from that the one thing I can think of is that the guest reported attempting to check in and receiving no answer. When that happens, in the absence of any other info Airbnb  treats it as a host cancellation.