I am not able to respond to requests! Please help :(

[Helen156]

I have a very weird problem with Airbnb portal.

I get booking requests on my email and when clicking on pre-approve button or going to my airbnb account on a browser I get a message that I do not have access to this thread. And I am not able to respond to my guests.

Has anyone else had that problem? I have already sent at least 3 letters to support, deleted my previous account, created a new one and the problem still exists!!! I have lost several bookings because of that and don't know what to do :(.

I appreciate any kind of assistance. Thank you!

Helen

[Norm7]

I am not able to respond to anyone today that is wanting to book a reservation.  There is NO customer support for the Host anywhere on this site.  It's terrible!  Anyone know of a phone number or direct email to Air B&B?