(I’m sorry, My English is not good, the following content is translated through the Google online translation page.)
Hello, I am a victim landlord of Airbnb.
I have a guest, he was around early January (I can't see it now. From the Airbnb app, I can't find a dialogue with him. I guess it was restricted by the Airbnb administrator from the background or other operations? My Guest Stevi booked one of my rooms from January 9th to February 9th (for a total of 31 nights).
However, he sent me a message on January 7 (probably, because I and his information record can no longer see it) and said some reasons. The main purpose is to show that he does not need this order. He hope I agree to return him money. Airbnb's unsubscribe principle is that long-term reservations (more than 28 nights) need to be cancelled more than 30 days in advance before the full refund can be made.
As a landlord, everyone will understand this rule. Because I reserved this room for this guest for about 36 days (from the time of booking), his sudden cancellation of the booking would cause great economic losses to the landlord. And in fact, the last guest before him asked me, they want to continue to book for some days, but I can only regret to tell them that these date has been booked.
At that time, there were only two days left before his check in date, and I hope he will follow the rules of Airbnb. I was impressed that he replied that Airbnb could only give him a small amount of money. He repeatedly stressed that if he does not live here, he should not pay.
I told him clearly that he was asked to follow Airbnb's rules. He did not agree. He wanted call the homeowner, but I did not give him phone number.
However, when I saw the lovely child in his avatar photo, I don't want this money to affect his child's life, I agreed to refund half of the cost to him.
This money will be deducted from my own salary.
Then I called Airbnb Chinese customer service staff (because my spoken English and listening skills were very poor), told them my decision, and asked them to inform the guest.
Until about January 11 or 12, the customer service staff told me that the guest agreed with my method. I thought that this was the end of the matter, but the developments behind it far exceeded my expectations.
The guest used the evaluation function to maliciously evaluate and slander me. His behavior led to my low score, poor evaluation, will be seen by other guests, and no longer book my listing, which directly led to my economic losses and unpredictable economic losses.
He said that my house does not have basic facilities such as bath towels, pillows, quilts, toilet paper, toiletries, etc., and will have 'accuracy', 'accommodation experience', 'cleanliness', 'communication', 'street location', ' Value for money' These options are all rated 1 star. This kind of behavior is already a malicious evaluation or slander.
This is a totally unfounded and irresponsible malicious evaluation.
Because this guest did not check in my room at all, how can him choose all of them as the 'worst' option?
I am the real victim:
1. His arbitrary cancellation of the booking has already caused me a lot of economic losses (31 nights).
2. My kindness (give him a half refund) has caused me another economic loss.
3. His malicious bad reviews have caused me a lot of mental damage.
4. When I called Airbnb customer service staff, I was told that this evaluation is in full compliance with Airbnb regulations and cannot be deleted. When I got this news, I was hurt again.
As a landlord, I have not made any mistakes in this incident. I am kindly refunding half of the cost to him. But what am I getting? Damage again and again. Does the United States no longer need good people? Are good people destined to be hurt again and again? Are good people suffering all kinds of losses?