I can't leave a review

Catherine72
Level 1
Laidley, Australia

I can't leave a review

Hi,

A guest simply didn't arrive.  He did not cancel through Airbnb or answer my messages to ask if he was still planning to arrive.  The automatic Airbnb "Review Guest" message keeps popping up.  I can't review this guest negatively, as he may have had an accident or something.  I was still payed for this booking.  Do I have to review the guest?

1 Reply 1
Dede0
Level 10
Austin, TX

You don't have to leave a review, but in my opinion you should. Simply state that the guest never arrived. And perhaps toss in some humor; something like "on the other hand, the apartment remained immaculate the entire time".