I canceled a guest and then rebooked them

David8056
in
Traverse City, MI
Level 1
‎18-08-2021 08:23 PM
105 Views

I canceled a reservation request but then the exact dates that the guest requested opened up the next day and I was able to grant the original reservation.  Any way I can avoid being marked down for that cancellation?

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Re: I canceled a guest and then rebooked them

Sarah977
in
Sayulita, Mexico
Level 10
‎18-08-2021 08:30 PM

@David8056  Your post is confusing.

 

You couldn't have cancelled a reservation request- you can only cancel a confirmed booking. You mean you declined it? Or that it was a confirmed IB booking?

 

And guests can only input dates on a request or booking that show as available. How were they able to request or book unavailable dates?

 

 

 

 

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