I canceled a guest and then rebooked them

David8056
Level 1
Traverse City, MI

I canceled a guest and then rebooked them

I canceled a reservation request but then the exact dates that the guest requested opened up the next day and I was able to grant the original reservation.  Any way I can avoid being marked down for that cancellation?

1 Reply 1
Sarah977
Level 10
Sayulita, Mexico

@David8056  Your post is confusing.

 

You couldn't have cancelled a reservation request- you can only cancel a confirmed booking. You mean you declined it? Or that it was a confirmed IB booking?

 

And guests can only input dates on a request or booking that show as available. How were they able to request or book unavailable dates?