@Talitha0 I don't think you're in any position as a host to regulate what your guest consumes. You're not running a rehab clinic.
If the guest's behavior is unstable, unsafe, or unacceptable to you, it doesn't really matter what the underlying cause is - the fact is, this person is not an appropriate fit for your home and treating her mental health is beyond your pay grade.
If you believe you can host this person without intervening in her personal life choices, then there's no action you need to take. Otherwise, the right thing to do would be to terminate the booking and refund the unused portion of her stay. Airbnb will not back you up if you try to set some kind of heavy-handed rules or conditions that were not disclosed in the listing.
this was an unacceptable safety issue, never a moral issue. She blacked out in the road for 30 min and doesn't remember I picked her up and helped her back inside.... and twice before she forgot she had food cooking in the kitchen.
Today I contacted her last two local Airbnb's ... WE do not recommend this guest for the same reasons.
I treated her with compassion and kindness and she understands that safety is the issue. She has relocated to a hotel for a few nights to probably look for another Airbnb. I am sad for her.
@Talitha0 While dealing with alcoholics is within "my pay grade" to use @Andrew0 words, even I, as a professional psychotherapist specializing is substance abuse, would not engage this guest's alcohol use, but would insist on behavior that is appropriate to a shared home listing. So if the guest spent the next 3 weeks in an alcoholic haze in her room, I would not act, but if she stumbled around my home or passed out in the yard, I would cancel the booking and refund all unused nights. I would think many lay people would think that sounds cold. BTW, withdrawal of alcohol from someone who has been drinking heavily for a long time can cause very serious withdrawal problems. That is why there are detox units in hospitals.
I don't think its cold. yep detox is very difficult to endure... I never expected her to stop drinking. All my conversations emphasized the serious safety issues. She is a sweet lady and I am sad for her.... She has moved into a hotel.
Thanks for responding.
Anti-anxiety meds and alcohol are a scary combo. Wonder if her doctor knows she drinks when he prescribed the meds? I agree that this is not something a host should be dealing with. Not to mention coming in such close contact with a guest who's obviously too out-of-it to be observing any COVID precautions.
Thanks for the response. Yes scary combo.
She has moved into a hotel now and does understand all my safety concerns . I am sad for her.
I love Sayulita by the way.