I got charged twice from 2 credit cards for the same booking

in
Hanoi, Vietnam
Level 2
325 Views

I booked a one-night trip yesterday and tried to pay with the first credit card but it didn't go through there was a message saying that the credit card is not accepted. Then I tried another one and paid successfully. However, I got charged twice from both credit cards. 

 

Tried to send Airbnb emails to explain the case and request refund for the first credit card a few times but they didn't reply. 

 

What to do now?

2 Replies

Re: I got charged twice from 2 credit cards for the same booking

in
Limerick, Ireland
Level 10

Hello @Diep2,

 

The article below explains some circumstances when a double charge may appear.

https://www.airbnb.ie/help/article/1424

 

You can find other ways to contact Airbnb support in the Contact Airbnb Community Help Guide post.

 

Type "contact airbnb" in the "Search the community" box on these forum pages where you posted your question. Scroll down a little in the list of suggestions that appears and click on the "Contact Airbnb: A Community Help Guide[UPDATED]" one. That lists phone numbers and ways to contact them via Twitter or Facebook.

Steve.

Re: I got charged twice from 2 credit cards for the same booking

in
Hanoi, Vietnam
Level 2

Hi @Steve143, thank you for the response! I will try this.

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