Had a woman instant book this past weekend. However, a third party showed up after I was alseep (close to midnight) who had clearly not read my listing or rules (came in to my room and woke me up even though my listing clearly describes where her room was).
She also didn't remove her shoes and tracked dog **bleep** up the carpeted stairs and into the room.
Didn't want to rock the boat and gave her a good rating as I hadn't realized the mess on the stairs- I smelled it but thought she didn't use the bath fan after using the bathroom.
I did, however, comment in private to AirBnB that I wasn't happy a third party was in my home without any notification.
Unfortunately, she left me a bad rating ( I had 11 visits and averaged 4.9 stars on 9 reviews) based on the room being cold.
If she had read the description, she would have easily remedied the situation as there is a thermostat in EVERY room.
I've asked Airbnb to remove the rating as this seems pretty black and white yet I haven't received any response.
This is my second bad experience in a row (guy before unscrewed the shower head and caused ceiling damage due to all the water) and I'm considering whether this is worth the hassle.
Any input would be greatly appreciated.
Thanks!