I have a guest that left my rental a complete mess after checkout, can I charge them additional?

Gary-and-Pam0
Level 2
Pocatello, ID

I have a guest that left my rental a complete mess after checkout, can I charge them additional?

The dishes were left in the sink with food still on them, water and food were also in the sink.  Towels, linens, and toys were all over the cabin.  Garbage left in the house.  The stove has grease cooked on it.  My cleaning crew is spending 2 days cleaning the mess left and sent me videos, and will be charging me additional for the time it's taking to clean the cabin.  

As far as we can tell no items were stolen or broken.

 

Can I charge extra from the security deposit for this?

2 Replies 2
Marzena4
Level 10
Kraków, Poland

You can try to request money, @Gary-and-Pam0, first. Keep the photos and any invoices you will receive. If the guests refuse to pay, claim it through the Reolution Center. Get back here to tell us how successful you will have been.

// "The only person you can trust is yourself"
David126
Level 10
Como, CO

Is the guest willing to pay?

David

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