I just made a genuine, last minute booking in Barcelona, Spain on behalf of my daughter who was stranded there after being let down by a friend. Having made an instant booking, and paid for it, I then received a message from the host to say that he'd made a mistake, and that the flat wasn't available until the next day (and, ironically, blaming me for not checking availablity first!! As if it were my fault).
Since my daughter was literally standing in the street with her suitcases in a strange city I quickly found and made another reservation — while simultaneously conducting a conversation with the original host. By the time he cancelled the reservation from his side (I couldn't do this through Airbnb — only the host could do this) I had already made and paid for another place.
Then I received an email from Airbnb to tell me the host had cancelled the reservation, offering a refund of £265 (I'd actually paid £266), or a £26 credit if I booked somewhere else.
What I'd like to know is how I claim this credit, since I'd already made the new booking. It would add insult to injury to be told, after the nightmare of trying to sort this out quickly from another country, and resolving a problem caused by someone else, that I cannot get the offered credit because I've already made the new booking.
Thanks