I have had a charge on my credit card

[Paul6460]

I have been charged by AIRBNB on my American Express account which you do not have the card for as I use PayPal. This is obviously a fraudulent charge given that no one is allowed to travel at the moment.

The Transaction ID is: 

AT201200004000010019927

Please refund the amount of this transaction immediately.

Kind regards

Paul Myatt

[Mike-And-Jane0 · Accepted solution]

@Paul6460 

This is a guest forum so people will not be able to help you I am afraid.

You need to call customer services (numbers are in a post pinned at the top of these threads)

Also in some countries you can initiate a chargeback on your credit card to get the money back.

[Quincy]

Hi there @Paul6460, I'm sorry to hear that. As Mike mentioned, you would need to contact the customer service team in this case. 

You can find their contact details here https://community.withairbnb.com/t5/forums/v3_1/forumtopicpage/board-id/Community-Help-EN/page/1/thr.... 

I hope everything gets resolved for you.

Quincy