I left a bad review for a guest who was terrible. Airbnb took down the review

Elizabeth250
Level 1
New Orleans, LA

I left a bad review for a guest who was terrible. Airbnb took down the review

I had a guest whose behaviors included: illegal downloading that shut my internet off (and i work from home so that was a huge 1/2 of work spent resolving the issue); getting drunk and losing the key; keeping dirty dishes under his bed; being drunk and break my (vintage, antique) glassware in the kitchen; and more.

 

I left a bad review, which he deserved. Apparently, he contested it and Airbnb took it down! I forgot to mention that when I called him out of his inappropriate behavior he said, "watch it, I have a key to your house." ... And now no one will know that this is the creep they are letting in... What in the world is wrong with Airbnb. I am very against this system now and am going to shut down my house, as their vetting process is clearly worthless or worse.

9 Replies 9
Sara2
Level 10
London, United Kingdom

How did you know it was illegal?

 

unless you ban alcohol you can't stop guests getting drunk as long as they are not disturbing neighbours

did you claim broken items?

I know it was illegal because my internet was shut off with a message that said: illegal downloading is happening from your network! I called and went to the Cox cable office where they told me exactly what it was that was being downloaded, which was tv/movies and music, they had been contacted by HBO, they had the titles and everything.

 
I do not care that guests get drunk. I care that he was a terrible guest and other hosts should know my experience, and my issue is that Airbnb should not have taken down my review of him unless they can say it is false. That completely undermines the review process.
Sara2
Level 10
London, United Kingdom

I'm having trouble understanding 

did you have in your rules that he can not down load music or films if so how did he get your pass word

maybe the review.  Police thought you meant illegal porn!!!!!which is why they took it off 

i have disconnected the router at night so they can't go over my wifi monthly limit and they can bring their own music they all do dirty dishes you will get used to ( not. All) but claim for broken

stuff.

 

 

@Sara2   There are a tons of things that are illegal to download. It's a huge issue here hosts have received fines in the thousands of dollars for it and been blacklisted by their provider.

Sara2
Level 10
London, United Kingdom

@Elizabeth250 You may have to report the key theft and threat to the police

do everything through ABB messaging

i once had a trust issue they were amazing and delisted guest

@Elizabeth250   I have seen that happen a few times. You can always flag the guest on their profile, choose other and fill in why. Then go to Airbnb Twitter or FB and ask Airbnb why?

it is so messed up! thanks for your reply

Zacharias0
Level 10
Las Vegas, NV

That guest sounds dreadful and a slob. Whenever I write a bad review of a guest I keep it short, sweet and then give a thumbs down. I add one line of something positive just to balance it out. The more you add the worse it seems to someone removed from the situation even if all of it is true.

yeah i see. it is difficult not to come across as angry or vindictive when writing a critical paragraph and being read by strangers. Regarding Airbnb though, don't they have some obligation to talk to me about the review before they actually remove it. My upset is about how now this review is gone and other people will have no idea what a jerk this guy was in my home!