Hello, Everyone.
I am being sued by a guest who is claiming negligence. It is bologna, it was a freak accident, neither foreseeable nor probable.
Nonetheless, I still have to deal with it. I have reached out to customer service nearly daily for almost 2 weeks. They say my case has been assigned to someone and that they will contact me via email. However, there is no case to work on yet as nobody has collected any information from me.
I have now rec'd a second notice from the lawyer representing my guests saying that prejudgment interest begins on the day I was served.
Is there a way to get the ball rolling on this? I am kind of a wreck about it since I count on airbnb's host protection for this kind of thing.
Has anyone had experience with this? What was the response time? How did they handle it?
I have hired a lawyer in the meantime and he is going to contact Airbnb as, after reading the policy, he believes they should cover me.
Help!