I have moderate cancelation policy but I want to give a full refund to a guest who's check in time is in two days. I am having trouble figuring our how exactly to give the refund. I know that I don't want to cancel the reservation, I want them to cancel. But I don't think I have the option to give the refund after they cancel. I see that in the resolution center I can select "send money". When asked a reason the only option is "Change dates or guests" and then my only option is go to the alteration tool and I can "change" the reservation. Now I don't know what to do, do I just change it so that the cost is $0. Please advise. The only help article I found on how to refund is out of date and incorrect.