@Maria12289 - YOU booked TWO places for the same dates! How is that anyone's fault but yours? You should have done as @Sarah977 said, & PLANNED better.... Not left it till the day of arrival to book, not booked in panic cos the host you preferred was slow in replying... Airbnbs are not hotels, they are one man operations, the host is not awake & on duty 24/7, not everyone has a smartphone, not everyone can reply when they are out & about, they have to get home first!
DON'T try to turn this round to illegal listings... you weren't bothered by that when you booked!
Airbnbs are NOT hotels! They are ordinary HOMES, or spare homes. So what if someone lives outside the country? Yes there are scam listings, but most are genuine... The best thing is to book a place with many good reviews, which show it exists & is OK.
You are exactly the moaning, whinging, entitled guest which no one wants to host. I've lost all sympathy with you.
YOU made a mistake, your financial loss is 100% your fault, the host is entitled to keep all the money cos you booked & CHANGED YOUR MIND ON DAY OF TRAVEL. ( You could have stayed there & cancelled the other one? Or half & half. Maybe both hosts would have given half the money back if you'd stayed one week in one, & the second week in the other?)
- You say Airbnb did not act within the guidelines.... BUT THEY DID! Had you booked 14 days in advance, you could have got all your money back by cancelling within 48 hours! But you left it till the SAME day to book, & did not acquaint yourself with how it works, the terms & conditions, the cancellation policy, before rushing in.... READ the cancellation policy I posted in a previous response, for'strict' then click the tabs for 'moderate' & flexible' - you'll see even the most lenient 'flexible' policy makes you pay day one in full for day of travel cancellations, then refunds 50% of subsequent days. You must have booked 'strict' if you're getting nothing I'd check this out, in case you booked 'moderate' or 'flexible', in which case you'd get 50% of days 2 - end.