I need to contact airbnb

[Holly-and-Nick0]

We are super hosts so this is not our first time with Airbnb.  We recently had a guest cancel, do to a family emergency, and saw a note from Airbnb that they had cancelled.  The Problem is they still show on our calendar as an active reservation.  They stay with us several times a year to visit their child in college and we do not want to loose them as customers.  This is potentially busy weekend with an important football game being played close tous but out room shows booked by a person that has cnaceled and we recieved notice from Airbnb of the cancelation.  I want to contact Airbnb and try and resolve the issue on our calendar but cannot find a way to contact the compnay.  This is very frustrationg that the company does not provide a help line for hosts to ask questions and instead prefer us to vent to each other.  Seems like a poor business strategy..   If they read these post please contact me either my guest is going to pay for a room they did not use and thought they cancelled or Airbnb is paying for a room that they did not relist on their website.

[Marit-Anne0]

Twitter @airbnbhelp is the quickest.  For more options, try using the search window above.

[Matt-and-Chris1 · Accepted solution]

I found the following numbers on google
 
United States +1-415-800-5959 +1-855-424-7262 (toll-free)
Australia +61 2 8520 3333
Austria +43 72 08 83 800
Brazil +55 21 3958-5800
Chile +56229380777
 
https://www.airbnb.co.nz/help/contact_us will also take you to their email form
 

[Ruth89]

The phone numbers given are for urgent business related to the current reservation only.

[Rosemary51]

Thank you Chris an Mattt

[Vivienne15]

There is no point in contacting the australian phone number for airbnb as you get a recorded message and then they hang up.  When i tried ringing again the same thing happened. It's obvious they are wiping their hands clean of any responsibility. DISGRACEFUL!!!

[Helen3]

As superhosts - you should have the contact number for BNB stored in your phone so you can contact them as and when you need to.

The number should be on the booking confirmation. If not use the search function here - asked and answered hundreds of times.

If there are extenuating circumstances BNB should refund. If not offer them a partial refund if you can book/some all of the dates.

Good luck 

[Ruth89]

Please, is there really a phone number now for Airbnb? In the recent past, I was able to email them but today I can't find that function either.

Help!

[City-Limits-Ranch0]

Just call the numbers listed above.  Don't worry about whether the issue is urgent or for a current reservation.  The AirBnb staff is very helpful.  I usually use the toll free number but if that is busy or the wait is too long I use the 415 number which is their San Francisco number. 

[Larry30]

How do I contact a guest with driving instructions etc...

IMPORTANT THEY WILL BE HERE IN 2 DAYS...

[Punam0]

That's good you find the staff helpful!  I am always dealing with someone who doesn't know what is on the airbnb website and doesn't know the rules!! 

[Suzanne-and-Daniel0]

I have a guest that is trying to book and cannot seem to do it. The date she wants are available. She has tried numerous times.

Suzanne

[Marit-Anne0]

@Suzanne-and-Daniel0

She may not be properly verified according to your Instant Book settings.  

[Suzanne-and-Daniel0]

What does "properly verified" mean? Thank you

[Marit-Anne0]

@Suzanne-and-Daniel0

Depends on your settings - what kind of verification do you require from your guests ? 

If your guest has not provided the verification you require, she may not be able to book.