I'm a new Airbnb host and I am having problems with people throwing some pretty big parties at my unit. So I guess I really have two questions.
First, what preventative measures has anyone taken to prevent guests from throwing parties?
Second, I had a guest book recently and he said he would be in town visiting family and there would be no more than 4 people staying (4 is my max). On the night of his reservation, I get a call from a neighbor (my unit is for rental only, I live about 20 minutes away) saying that there seems to be a large party going on and they look pretty young. I call the guest and he admits there is a party and that he will get everyone out. I told him that he and 3 other people could stay, but I would stop by to confirm. When I got there, he was gone and I called him again and he said he would not be back. So I went in to survey the damage. The place reeked of weed (my neighbor said she could smell it from INSIDE her restaurant across the street) and there was weed and tobacco all over the counter, in the bathroom, in the bed, and ground into the carpet. There was also serious damage to the hardwood floors, and my smart lock was missing a piece. The next day, I went to my Airbnb booking confirmation to see what my options were for reimbursement, and it turns out he changed his name!
So now that you have some background on the situation, what do I do?? Obviously, this is a fake profile (I'm not even sure what his real name is!), and I do have a screenshot from my smart lock system that shows his name before he changed it, and now I have the new name in my bookings. So I would like to report the profile, but I would also like to get reimbursed for the damages. If I report the profile, does that remove it and then I no longer have that booking to get reimbursement from? What would be the appropriate steps to take? Please help!
