I am currently having a horrific experience with Airbnb. I ...
Latest reply
I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
Sign in with your Airbnb account to continue reading, sharing, and connecting with millions of hosts from around the world.
Hello,
I made a booking for 4 nights in Jakarta. The price was 46eur/night.
When I booked I suddenly realised that tha payment became 472eur/night so that I had paid 472eur x 4nights.
I can also see from my bank account that I paid above 2300eur.
However, the host got the 46eur x 4 nights paid in IDR.
I got a first contact with Airbnb telling me that they would escalate this case. I heard this twice. Still I am waiting after almost one week to be contacted.
What can I do and did this happen more often?
Sarah Labrador
So you have already stayed? Otherwise, cancel if it is within time for refund. Contact Airbnb again. Don't wait. If it is a mistake, I have no idea how this could happen, you must be refunded.
I have stayed already. Airbnb just answered me saying that I will be refunded within 15 days. Very good news!