I want to know the formal complaint process or contacting Ombudsman

[Shatabda0]

Hello,

I am trying to register a complaint with the Airbnb complaints team.

I have tried to contact Help section where it is handled by the customer service executive. I have asked them several times to provide me the details of how to complain but I have been told that the only way to complain is through the help section.

I have even elaborated my complaint to them but have not received a response to my satisfaction.

I would like to seek help regarding this and how can I contact the complaints department or the Ombudsman for the issue.

Any help is very much appreciated.

Thanks

Shatabda 

[David5641]

what is your complaint? and what did Airbnb tell you about that complain?