I wasn't able to respond to a guest reservation, can I contact the guest to apologise?

[Helena295]

I got a request over xmas and didnt see it due to being out of internet connection , now the request has expired is there anyway i can contact the gest to apologise?

[Tim-and-Holly0]

@Helena295:

Go into your messages on the Airbnb platform, click on that guest and you should be able to reply there. I usually use a computer so not sure about the app. I've had extended conversations with guests whose inquiry has already expired in this way.

[Helena295]

Thank you!

[Miloud0]

Salute @Helena295, 

If it is possible for you, could you click on : Messages/ Hosting/ Written masage of guest request. So you could see a page where you can write. 

Thanks, 

Miloud

[Helena295]

Thank you