@Dave & Deb,
Okay after more than a month of thinking and soul searching about this for a while and learning from this I would like to reply again to you because you were the first to respond to me and I believe your posts have set the adverse and contradictory tone in this thread and I would like to point out a couple of things to you.
Actually (as I stated several times in the thread) it was the guest who wrote detailed stories about the stains, my vacuum, the threads, the dirt, and all the negative stuff because I didn’t mention any of this except details about the positive things I said about them. So if you read what I wrote and not anything else, you should not see dirty offensive little details. But no one remembers my review because it is not the interesting part.
I talked privately about the stains and told her it was a large greasy stain but she wanted people to think it was K-Y Jelly instead and that I am just being a prude so she says it in public and now some think exactly what she wants them to think! What good little sheep you are.
Also what I did do was mention these things in the private feedback to her. So what happened was she took what I said in private feedback (the truth) and used it against me in her public response. So, even though it was twisted around to sound negative - it had a small amount of truth to it so coming from her instead of me made her look right like she was being honest; hence @Dave-and-Deb0's comment, “She even acknowledges that she left small pieces of thread which the vacuum that was provided would not pick up.” …. like wow, isn’t she being so honest!
The reality here is that my Bissell Featherweight Vac has great strong suction and does great picking up normal debris off of floors and carpets too, but not ground-in threads on the outdoor mats and the kitchen rugs. But now, you see, I did not write that in my review …. did I? Nor did I write any of those other negative details about stains or any of it …. did I? But what are people remembering? They read the negative stuff, remember it and see it as fact and like it is the valid truth because … she dared to come out with it so it looks like she is being truthful and right.
Now what I have learned the most here for future reviews is to just not say anything to a problematic guest in private feedback, or in a review or in any other way; rather just be totally placating and nice – don’t say anything that they can “improve upon” like Airbnb suggests; because they may not want to hear it in fact they could be offended by it. This guest did not want to hear any constructive criticism or anything that she could improve or do differently. I believe that was my mistake and I should not have done that. I definitely made a big error trying to reason with this guest when I should have been thinking from the business stand point, as a business, and that the customer is always right and never wrong. I get it now. Also don’t ever give a truthful review except strictly generic “they’ll be happier in a hotel” and nothing else!
In addition I have realized something else that has just blown me away. Maybe others already know this but I am just learning it. What I am talking about is about the way the world works and about human nature and upon realizing this I find this truly interesting, amazing and is an erudition mile stone and learning experience for me.
It is all about the strongest force and how human and animal instinct wants to stand with the strongest force.
The fact that so many community members only remembered what the guest wrote and the negative things and thought it was the truth tell a lot about how people think. “The strongest force” - in this case it is the negative force and how this negative force is seen as the truth. It is natural and human and it is what we do so it explains a lot to me about how the world works and why it is the way it is.
And lastly, not yours @Dave & Deb, but regarding some of the comments here; even though this is Airbnb I need to realize that this is the internet which is notorious for attracting folks who just need to judge, abuse and dump on others to try and make themselves feel better.
Thank you and take care,
Mary Ann