If I make change to my amenities will my already booked guests be updated?

[Gunnhildur-Edda0]

 If I make change to my amenities will my already booked guests be updated? 

We had a washer and dryer, but dryer has broken down, and now we only have the offer of a washer. Will my guest be updated when amenities are changed ?

Best

Edda

[Gerry-And-Rashid0]

No, you will need to let them know if there has been a fundamental change to the amenities you are offering.

[Gunnhildur-Edda0]

Thank you for the quick answer! do you know if there is a way to send bulk message to everyone already booked about these kind of cases?

[Gerry-And-Rashid0]

Unfortunately I don't know of a way of doing a bulk mailing...

[Gunnhildur-Edda0]

Thanks a million ! very important information. I appreciate your help !

[Andrée2]

You may not want to blast that message to all of your upcoming guests if you intend to have the appliances repaired or replaced by the time of their arrival. If you do not intend to fix this situation, then yes, change your amenities and message all reserved future guests.

[Marit-Anne0]

@Gunnhildur-Edda0

The best solution would be to get a new drier asap.  Guests may have booked your place for the exact reason that there are full laundry facilities and may feel they do not get what they are paying for if the drier is not there any more.

A laundrette (if they exist) is not the same as they can waste quite a bit of time.  

When my TV broke down and I was not able to get a new one installed immediately, I informed my upcoming guests of the situation and offerd free cancellation.  Luckily the TV was not a deal breaker on this occasion, but guests are different and may react in different ways.

[Gunnhildur-Edda0]

Thank you for your reply. The problem is that we have not offered the dryer for a whyle now, but i have no way of tracking the dates of my edit and in relation to the dates of my bookings, so I cant know witch one is expecting it, and who is not. Since this is just a summer time activity for me I think I will take the risk of informing my guests well in time, ofcourse offer free cancelation, and in worst case cenario provide a service on my cost. 

Would u advise against this?

[Marit-Anne0]

@Gunnhildur-Edda0

I think your approach is fine - just be apologetic and then go with the reaction of your guests.  If you go to your reservations and consult the message history, you will find the date for contact/booking request in that first message from your guest.

[Gunnhildur-Edda0]

Thanks for the advise 🙂