I had this guest who agreed to our terms and contract. She asked to see it and I cut and pasted it on the Airbnb thread before she booked and she agreed to it. Later, she said it was not normal for ABB and her husband said they were not going sign it. This is their 1st time on ABB. They are from China. We get a lot of guests from China. Maybe I could have let it slide, but we treat all the guests the same way. I said ok we can't change our criteria, but you can cancel because it's in September. So, they did cancel. I was surprised that they only got a 50% refund.
If I get booked for that day, I will give them the rest. Can they give a review even if they cancelled?