I am fairly new as a host- just a few months. We have been so lucky with our guests so far. The last 2 groups had some issues I am hoping for guidance on, as far as writing reviews and avoiding this in the future.
Our unit is the back third of our home, completely private and separate, but with a shared wall.
One situation was 3 ladies getting away before one has a baby. They were nice enough, however we are 99% sure they had an extra guest the 2nd night, and they left the place pretty messy (pile of sand on the bedroom floor, crumbs everywhere, folded up the leather futon with spilled wine in it.) My husband saw and heard the 4th person arrive the night before, then he went back there after he saw 3 people leave at checkout, and someone was still there. Obviously, we can't proove this. How would you review this person? We are happy that they enjoyed the space and were nice people, but I want to be honest.
The second situation. A couple with 2 kids (10 and 13). Very nice people. The kids were pretty quiet. They left the place SO messy. Didn't do their dishes, food everywhere, jam smeared on the coffee table, furniture all moved around...etc. She didn't have any reviews, so maybe doesn't know Airbnb general etiquette. I'm thinking I will save the criticism for private feedback, but how would you review? Also, do you specifically say in your house rules to do dishes? Everyone else has been very curtious about this.
I will appreciate any words of advice!