Just wondering if anyone has used Igloohome keyless locks and if so, how effective they are, and what the service is like? Airbnb recommends them but they have terrible customer service, so I am wondering if they will treat existing customers even worse! I am trying to purchase their product and it seems to be all too hard already. Would love to hear other people's experiences.
I would like to know how good is this sytem is. The founder of this system is an Airbnb host too but his review is average and I'm wondering how good is the system is and is it really worth the price. He is not a superhost and his airbnb review is average.
I use igloohome.
It is very efficient that no need to exchange key. But there is problem with the usage. It is not quite stable and 40% of guests having problem using it. Like sometimes guests just cannot open the door, I don't know why. Maybe it is because of the door.
It has a lot of potential though. I do hope there will be some improvement so that we can keep using it and still able to deliver good guest experience.
HI! What do you mean by "it cannot open door"? The remote functionality won't work, or is it that when you manually enter the code the door won't open?
I'm really keen on buying this, so any advice would be helpful!
I would not get one if they offered it for free. This compnay will just waste your time. First of all their customer service is very poor, they still havent figured out how to deliver their product, which is just sad. Its a great idea, but needs tons of work. DO NOT BUY, unless you want to waste 300 odd bucks.
I purchased an Igloohome smart lock a few months ago through the Airbnb site, and even though the installation wasn't available in New Zealand, it was a breeze to install and program the lock. I would certainly recommend this product to anyone who wants to make their door entries easier.
I do use it since last autumn and consider it definitely a brilliant tool/idea. I use it only in case I cannot meet the guests personally because lets face it based on statistics and my practice too, the majority of the guests arrive weekdays, in the middle of the day when I am normally at work. It is really convenient to use the keybox to give access to the house.
One more thing: did it happened to anybody that the guest sent a message just before their arrival that the plane/train/bus whatever has delay? Well in this case you could go home and return later OR use the keybox.
Yes, some of the guests have difficulties in entering the PIN code others don't depending on their skills or some other factors but until now I never had to go in a hurry to open the door.
New product launch and they definitely don't have the problems worked out - somewhat of a big deal when you cannot meet guests and the darn thing malfunctions. We have no confidence after a couple issues, so have another conventional lockbox as a backup.
The deadbolt is working great. There were a few issues which Igloohome took care of. The CEO personally contacted me to solve some of the technical issues. I have installed the deadblot at my house and its working great. Soon i will install another one at my airbnb!
Guys, I just started as a host on Airbnb but the home I have listed isn't even in my city. I mostly want a smart lock to: 1) allow me to remotely create codes for certain periods of time and 2) let me know when and who is going into the house (for example, the cleaning lady). Do you think this is my best option? (I saw the Schlage sense but it needs a recent AppleTV so that´s no good).
We've had the igloohome smartlock for several months. Our experience is they haven't yet worked out all the issues, so we are never sure if it will work or not. We have one at our San Francisco home (since we live here) but would never install one at our (remote) home in France. Guests have all sorts of issues operating it - from the keypad (blue - so they are unable to see the numbers during the day) to not intuitive to sometimes the darn thing just doesn't work. We want to be behind this product 150%, but it's just not yet tested tried and true .....
Purchase at own risk.
Just for the record - is your Igloohome Version 01 or Version 02? I noticed that your post was a little while back and since then the new Igloohome V02 has been released with updates to combat some of the downsides of the version 01 - for instance the fact that you need Wifi.