I am now already in a +10 day discussion with Airbnb on an i...
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I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
Dear hosts,
I need your input and suggestions about a guest who is also a host sending me an inquiry asking for a discount. I just received the booking inquiry
The guest inquired my three bedroom house for total six days with 4 guests. The nightly rate is at $207/night while the guest asked for a discount of $150 /night. There are two babies in addition to four adults. The first three days will be just two adults and a baby and the later three nights will be four adults with 2 babies.
What should I reply? Should I click Accept or Decline button?
Answered! Go to Top Answer
@Alice595 In my experience, people who are looking for a discount right out of the gate are going to be difficult, inconsiderate guests, and I don't entertain their inquiries. I'm assuming this is just an inquiry, rather than a booking request, since they're trying to haggle with you. If that's the case, you don't need to accept or decline, just send a written response. I would just say something like:
Thanks for your inquiry. We feel that our property is priced fairly for the amenities offered, and we are not able to offer any further discount to our rates.
We wish you the best of luck in finding accommodations, and safe travels to you and your family.
Regards,
Alice
People like this have likely sent the same cookie cutter message to 10 hosts anyways, hoping that someone is desperate enough to bite.
@Cheryl389 It really is astounding that some guests think that we, complete strangers to them, should give flying f**k about their budget. Do they phone up the airlines and plead poverty and ask for a discounted ticket? Haggle at the check-out stand in the supermarket? At the gas pump?
Thank you both for your question and suggested resolution. We recently, so more than a year after the original post, had this situation come up. We searched in the host circle community board and landed in this thread.
We modeled our final response after your language, Alexandra, and found it quite effective.
Thank you both.