After years as a Superhost and a fully booked 5 star Airbnb Plus property I learned Airbnb no longer shows my property if the Instant Book filter is on. Multiple inquiries later they’ve told me the following:
“You will need to be active and responsive to your Guest and minimize declined request in order for your account to be refresh and that instant booking option will just go back after.”
Facts: I have used IB from the beginning. have never declined a request. I respond to inquiries immediately. For 2021 my listing was essentially fully booked and I only offer 30 day plus stays. I received 3 requests using the booking request for non stays: 1 asking me if I needed a cleaner, 2 if I could share my hosting experience and 3 for a stay outside my minimum requirements. My guess is that Airbnb’s algorithm flagged me for these 3 non-bookings. I pre-approved all of them for fear of being dinged for unresponsiveness or non approvals. Should I have responded with a no instead of pre-approval?
My 5 star reviews reflect my prompt response. I also wonder if the fact I only accept long term rentals (31 days and beyond) is causing the algorithm to flag me as not responsive given I don’t have many requests/bookings?
Calls to airbnb support have been ineffectual. I get told someone else needs to look at this and resolve it and yet nothing is being done. Thoughts on how to clear my account from this overreaching algorithm?
Thank you in advance for your thoughts and advice.