I blocked out the month of August because we host international students and yet someone was able to instant book a weekend. I know I hadn't accidentally left this open because it's Airbourne and I would definitely have increased my nightly rate if I had had that time open. I don't want to cancel as I don't want to pay a penalty for something I didn't do. It also makes me nervous in case it happens again. I was going to create a second profile as well as tell a friend in Dublin to join as it has been so painless to date. But now I am worried. Any suggestions?
I'm sorry to hear you got a booking on dates that you had blocked. As @Linda108 said you will need to contact Airbnb to ask them to cancel it for you - here is the guide explaining how to contact Airbnb that Linda had posted in the previous thread.
Just to let you know, I have moved your post here to a new thread so that it doesn't get lost in another discussion and it is easier to find. I have also given it a title, please let me know if you want to change it!
In case you're not sure how to start a new thread - this CC Tutorial gives a step by step guide to starting a conversation in the Community Centre.
I hope you can get this resolved soon.
This just happened to me - dates that where blocked got booked with an Instant book reservation. I know they were blocked - had been blocked for months - my whole summer is booked so if that week had been open I would have gotten activity on it. I called and requested airbnb cancel the reservation which at first the rep said she couldn't do, then she did.
My concern moving forward is that this will happen again. It seems as it's a known issue. How do I ensure it doesn't happen again.
You can't. Just call Airbnb and explain what has happened. They will cancel the booking.
Exactly the same thing happened this morning to me.
They said it is a bug they are working on.