I am a relatively new host and was not aware of the Instant booking rules and that it was active on my listing. I have had someone book dates which are not available for arrival and have to date always received a request to accept or decline. On this particular enquiry booking was automatic and now we have a situation that it cannot be fulfilled. I have explained all to the potential guest and he is happy with my reason, however the money has already been deducted from his account. How do we reverse this booking without either himself of myself being penalised
I used instant booking twice. The second one came in from China, I found it very weird the guy has not left me house in 5 days. Then I see food being delivered twice with a guy in gloves and a mask.
So I ask the person are you okay, why is this person just putting food in the back hall and leaving.
We are healthy and fine.
Well I find out he has a guardian, and he is 17 years of age, omg did anyone verify the ID at any point. That is totally illegal,
Also the guardian phoned to say he was on a plane from China for 10 hours with other international students so the Homestay family who is the ones in the mask dropping off food does not want to risk having him stay with them so he is in my house.. they are worried about coronavirus, for them but not for me. WTF
Who is going to pay to have my basement disinfected from top to bottom. I have no spleen they are putting my health at risk. How dare they do this.
He should Never of got past air b and b and I will Never do instant booking again and No one will be staying in my home from China until this crisis is over.
On hold for 30 minutes nothing resolved no phone call back from them.
In my case I specifically disabled instant book months ago, and yet today someone instant booked for 2 nights. I then checked my settings and found it was enabled! I would never have re-enabled it. It doesn’t work for me as a concept. I need to approve anyone staying in my home. And when I disabled it again this time I was served reasons why I should not do so - clearly Airbnb are pushing for instant booking as a way to drive up sales by making it easier for guests to book. That does not work for me and I found it concerning that instant booking appears to have been Reenabled behind the scenes without my knowledge
@Gerald578 Bugs and glitches are so very common on this platform. I've had my check in time revert from what I set it to, to flexible. Because of these glitches, I have gotten into the habit of checking all my settings regularly. And it doesn't escape notice that these 'spontaneous' setting changes are never in the hosts favor.
Dear Colleen : Yes !! you are right ! For the first time in 6 years I think I encountered a glitch or bug .. Instant booking went ahead and booked over my blocked private dates 3 times in a day . I forgot to switch off instant booking and today it did it again !! Now I hope it will not happen because of the penalties for host cancelling. ( The first 3 don't have penalties ) ..