Hi,
I have to post this here to see what are my options.
i am an Airbnb host and I have also used Airbnb around the world for my travels.
I am in Miami for holidays and i booked this entire apartment on the basis on - filters - superhost, amenities I need, rating and reviews. The property had 5 star from 5 reviews and the pictures looked good so I thought I’ll book it even though it was 50% more than other properties I had shortlisted.
on arrival I found out the free parking on premises meant find it on the street. Ok fair enough. But then I went inside the apartment and it turns out it is run down condo with broken flooring, tv that doesn’t work, broken blinds, dirty windows that haven’t been cleaned for months, faucet doesn’t have pressure and takes a while to wash hands let alone face, windows don’t shut properly so it’s noisy even though it doesn’t say in the listing. Half of amenities aren’t there.
i messages the host first about the tv and blinds as that’s what I saw first. I got a reply saying the owner will get it fixed (it’s a property management).
In the morning (within 24hours) I complained to Airbnb about everything.
i got assigned a case manager who asked for proof which I sent all the pictures I took. I also messaged the host about the issues but instead they replied saying “thanks for the suggestions”
I mean it was a complain not a suggestion! Anyway I am still waiting for the case manager to tell me my options. It has been 3 days and I have even called them and tweeted them. All they say is “case manager will update you soon”
I haven’t been able to relax on my holidays. At the end of the day I have to go back to an uncomfortable place where I can’t relax. I would have never chosen the place had I known. Then I saw the listing had a new review saying “the place is a catfish” today the review has been removed. I have a feeling other 5 star reviews are in cahoots with the property management.
now what I should do? I would like a refund! I also want to move out but I have read not to do it without Airbnb telling u. So I am stuck. It feels like I have been duped by the host and now I am being forced to stay there by Airbnb by not telling me for 3 days! I have 5 days left.. I really want to enjoy my holiday and relax.
what should I do?