It is not possible that Airbnb can not help correct a Western Union payout

[Jaime-Elías0]

In the last 10 days I have called and sent messages to Airbnb's customer service trying to correct my name in a payout sent with Western Union.

Simple:

What I need is for my middle name and second surnames to be added to the transaction.

In Panama it is a requirement that absolutely all names in the payment match the ID.

The problem:

On repeated occasions, Airbnb's customer service has told me that once the payment is sent by Western Union, it is not possible to cancel it or change the details.

Bad:

I have been given incorrect information, saying that I could personally cancel the transaction from Western Union customer service or from the branch.

Worst:

I asked that my case be taken to a department that could solve the problem, and Airbnb's customer service responded by closing the ticket.

I do not know what to do! Does anyone have any ideas?

[Miloud0]

Salute @Jaime-Elías0, 

If it is possible, could you see this link : 

https://www.airbnb.com/help/article/54/how-do-i-edit-or-change-my-payout-method 

Thanks, 

Miloud

[Jaime-Elías0]

Thanks, but I had read it already. 

In my case, the payout was sent already without middle name and the second last name. 

[Jaime-Elías0]

Thanks, but I had read it already. 

Adding another payout method will not affect the payout that was already sent.

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@Miloud0  ha escrito:

Salute @Jaime-Elías0, 

If it is possible, could you see this link : 

https://www.airbnb.com/help/article/54/how-do-i-edit-or-change-my-payout-method 

Thanks, 

Miloud

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