Late checkin

[Marion151]

Hi,

I have guests who were supposed to arrive today for 1 week and after sending them a few messages, they finally told me now that they will be arriving tomorrow only as they missed their coach. I understand, I have been travelling and missed transportation in the past but I am a bit concerned about the booking.

Does anyone know how it will work for the funds, will I still receive the full amount as normal? My cancellation policy is flexible and they officially haven't cancelled but I am concerned as this is blocking an entire week in my calendar and I did not cancel anything and was waiting for them all day because they never confirmed any ETA.

Thanks for your help,

Marion

[Linda108]

This is when "patience is a virtue" plays out, @Marion151.  If the guest cancels the trip, you will be paid for the days prior to the cancellation.  The ball is in their court.  All you can do is to continue to be supportive of their plan to stay with you.  Nerve wracking right?

[Marion151]

Thank you for your help, I will wait for them to arrive. I was worried that it would void the booking or create a similar issue.

Nerve wracking it is!