Left aan Air B n B after 4 Nights of a monthly booking

[Mike2389]

We booked an AirBnB for a month but left after 4 nights as the property was not as described. The metal stairway to the front door had the bottom step missing, the next one was badly corroded and the whole stairway felt unsafe. The main door led into a buildiung site. Both stair ways up to our room were uncarpetted with just underlay down with exposed grippers and exposed tacks. We were told shoes had to be removed but meant our feet occasionally trod on upright tacks. The bedroom was nice enough but looked out over a busy road, so very noisy. The toilet in the bathroom next door was so noisy when re filling the noise reverberated in our room. We thought only the host lived on site but turned out to be host and girlfriend plus another young couple. They were unprepared for our arrival and seemed taken aback when we arrived. Its really a student flat share, so we, aged 62 and 57, simply found it unsuitable as an Air B n B. Host was very sweet but it was not a good experience. We made our excuses and moved out. I took video footage and photos of the property but nit sure how to proceed with obtaining a refund. Any help gratefully received.

[Emiel1]

@Mike2389 

It is a "long term stay", so the long term stay cancellation policy applies. Which means you will not have a refund when cancelling the reservation. So then thare are other options:

- It is considered as a "travel issue" and you have to follow these procedures

https://www.airbnb.com/help/article/2868/airbnb-guest-refund-policy

- You and the host agree to shorten the reservations with a refund  (The host must use the "change" option on the reservatio  and shorten the reservation + amend the price)

- The host is willing to provide some refund (via resolution centre) after you (or Airbnb) cancelled the reservation. Better contact Airbnb first.

Just moving out and doing nothing is not a good idea.The reservation must be shortened or ended by cancellation.