Alice & Jeff,
I've been thinking more about your reply. I want to share with you something we have learned: this listing is managed by a property manager who actually represents 100s of listings in the Melbourne area. They haven't earned their super host status simply on this one listing, rather it's an amalgamation of all the listings they represent.
The experience is much different as a guest when you find yourself arriving to a listing which is managed by a rental agency rather than a person. We have found this to be particularly the case when a problem arises with the listing. The managers typically don't have the authority to refund money, make accomodations, or deal with problems. They have to contact the owner directly, describe the situation, and then assist. We've had this problem in Toulouse, Montpellier, and most recently in Melbourne.
I would love to see airbnb create a disctinction between large management hosts and smaller property owners. It would help us when booking a reservation. This is especially true when a "super host" status is not simply applied on a per property basis. A super host can have 100s of listings. This begs the question: were they super hosts for all the properties? If not, then the guest has no assurances about a particular property.
We always search by "super host" in order to weed out properties we don't want. But, in reality, you really aren't getting any gaurantees in doing so. It doesn't weed out the large management companies.