Locked out of my account

[Isabella253]

My host just informed me that she’s been unable to send me information regarding my check in (in approximately 3hours !!) because Airbnb has locked my account! I don’t know how to get this fixed and haven’t been informed of anything being wrong with my account through Airbnb itself. I’ve been charged for my stay and it says it’s confirmed as well. I’m very confused and worried, if anyone can help I’d greatly appreciate it.

[Ana1136]

@Isabella253 it is probably best if you call Airbnb. Here is how https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

Are you not able to log in?