Hello everyone,
I've just had a long term guest show up today at noon and leave at 5 pm. She made the booking because she is finishing up a residency at a local hospital and made a reservation for 6 weeks.
She was originally scheduled to arrive on Saturday, but due to a miscommunication with her mom, she wound up not arriving until Noon on Sunday.
When she arrived, I greeted her and gave her the tour of the apartment. She said it was wonderful. I told her if she needed anything to please let me know.
I stepped out to run an errand and received a message asking me if I could come talk to her. I told her I would be home in less than 30 minutes.
Before I arrived home, she texted me and said she thought she was allergic to something in my apartment.
She followed up with another text saying she spoke to her mom (who was paying for the apartment) and who instructed her to leave. She stated, "I talked to my mom and we both thought I'd be fine around a horse farm since I wasn't directly in contact with hay, but it turns out I'm not." My listing clearly states the apartment is on a working horse farm and she and her mom were obviously fully aware of this and the presence of hay before booking, but took the chance anyways.
I also know AirBNB's long term refund policy is to not refund the 30 days after the cancellation once the trip has started. She would have 18 days left after the 30 days which would be refunded.
I feel bad that she is allergic to hay. But I think they are at least partly responsible for this because they knowingly booked on a horse farm. She said her mom would be in touch to talk finances in terms of the AIrBNB agreement.
I have not heard from Mom yet, who is on her way home from out of town so I thought I would ask the Community's advice before I have to address her.
Thanks in Advance.
Stephanie