Hi everyone. I've been a host for 8 years now and I just got my first review that is a total and blatant lie.
I've had over a 4.9+ rating and been a superhost for years, then this last guest gave me 1 and 2 stars across the board and filled the comments of the review with complete lies. They gave the location a 1 and said we are very far from the beach...but we literally are on the first street from the beach and it's only a 5 minute walk in all directions (exactly as stated all over our listing). They went on to say I was unpleasant and disgusting (I have no idea where this came from as I was accommodating to their needs from the beginning and even helped them with half off on their first night because they didn't want to drive in the dark). They even said it was very difficult to walk to the beach when it rained --- meanwhile they were here in the middle of rainy season - SMH. They left our place in the worst shape of any guest we've had I years, yet they made false claims about me and my airbnb. They even requested turndown service and new towels/linens during their 4 day stay...they broke dishware and shoved it in the trash and never told me. This and many other things weird things like I am a despicable human and that our place is really dark (meanwhile it actually has bright LED lights and white walls).
I have text screenshots and photo proof as evidence to all this.
How do I get this malicious, false review removed?
Thanks!
Sam